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Involve Evolution

Privacy Policy

Privacy Policy at a Glance

We respect your privacy and take care to protect your data. As our website includes an online shop, an online learning platform and educational programmes, the key information is summarised below:

  • Who processes your data: The controller of your data is Involve Evolution, Institute for the Development of Individuals and Systems (contact: info@involve-evolution.com).
  • What data we collect: Only the data we need to process your orders, provide access to the online learning platform, communicate with you, register you for events or send newsletters if you have subscribed to them.
  • External service providers: We do not sell your data. To ensure the smooth operation of our services, we work with trusted providers, such as web-hosting providers, online shop and learning-platform systems, payment processors and email tools.
  • Your rights: You may request access to, correction or deletion of your data at any time and unsubscribe from newsletters by clicking the link in a received message.

For detailed information about the legal bases, retention periods and all your rights, please read the full policy below.

1. Personal Data Controller

Upravljavec osebnih podatkov je:

Involve Evolution, Institute for the Development of Individuals and Systems

Preska 3, Preska

8294 Boštanj, Slovenia

Tax number: 28966775

Registration number: 7314230000

Email: info@involve-evolution.com

Telephone: +386 31 876 996

hereinafter referred to as the “Provider” or “we”. This Policy explains how we collect, use, store and protect personal data when you use the website https://involve-evolution.com, the online shop, the online learning platform, products, programmes and services of Involve Evolution.

2. Personal Data We Process

Depending on how you use our services, we may process:

  • contact and identification data, such as your first name, surname, email address, telephone number, organisation, position, address, country and language;
  • information about orders, purchased products, versions, language, quantity, price, promotional codes, payments, delivery, invoices, returns and complaints;
  • user account and online learning platform data, such as username, protected login information, enrolments, access, progress and completed lessons;
  • information about registrations for coaching, mentoring, workshops, training courses, events and other services;
  • the content of emails, contact forms, enquiries, complaints and other communications;
  • newsletter data, such as name, email address, time and source of subscription, the content of consent and unsubscribe information;
  • technical data, such as IP address, device, operating system, browser, date and time of visit, pages visited, referring address, selected privacy settings and security logs;
  • photographs, recordings, statements or testimonials where an appropriate legal basis exists for their use.

We do not store complete payment-card details. These data are processed by the selected payment service provider.

3. Special Categories of Personal Data

We do not intentionally collect information about health, political or religious beliefs, sex life or other special categories of personal data through general online forms. Please do not include such information in general communications unless it is strictly necessary.

If certain information is required for the safe and appropriate provision of a particular service, we process it only to the extent necessary and on an appropriate legal basis, for example on the basis of the individual’s explicit consent.

4. Purposes and Legal Bases for Processing

Performance of an order or contract

We process data to handle orders and payments, issue invoices, arrange delivery, provide digital access, deliver services, communicate with you and handle returns and complaints. The legal basis is the performance of a contract or taking steps prior to entering into a contract.

Compliance with legal obligations

We process data to comply with tax and accounting obligations, maintain business records, address consumer rights and cooperate with competent authorities. The legal basis is compliance with legal obligations.

Newsletters and promotional communications

We send news and information about programmes, new courses, products and events to persons who have validly subscribed to such communications or where another appropriate legal basis exists.

Newsletter subscription is voluntary and is not a condition for registration, access to purchased content or the fulfilment of an order. An individual may withdraw consent at any time by using the unsubscribe link or by emailing info@involve-evolution.com.

Website improvement and security

We may process technical data to ensure secure and stable operation, prevent misuse, correct errors and protect information systems. The legal basis is the Provider’s legitimate interest. Statistical cookies are used only on the basis of consent where consent is required.

Establishment and defence of legal claims

We may retain certain data to demonstrate the conclusion and performance of a contract, collect outstanding amounts, resolve disputes and establish or defend legal claims. The legal basis is the Provider’s legitimate interest.

5. Whether Providing Data Is Mandatory

Data marked as mandatory are required to process an order, register an account or provide the requested service. If you do not provide them, we may be unable to fulfil the order or provide the service.

Providing data for newsletters and other voluntary purposes is not mandatory.

6. Sources of Data

We receive most data directly from you when you make a purchase, create an account, enrol in the online learning platform, submit an enquiry, register for an event or newsletter, participate in a survey or request a return or make a complaint.

Technical data are also generated automatically when you use the website. Non-essential technologies are activated only in accordance with your cookie choices.

7. Who We Share Personal Data With

We do not sell personal data.

To the extent necessary for a particular purpose, data may be processed by:

  • our web-hosting and maintenance provider;
  • WordPress as the website content management system;
  • WooCommerce as the online shop system;
  • Tutor LMS as the online learning platform;
  • HubSpot as the system for managing contacts, registrations and email marketing;
  • payment service providers and banks;
  • delivery providers;
  • email and business communication providers;
  • our accounting service;
  • the web analytics provider, if you have consented to statistical cookies;
  • IT support providers;
  • contractors, mentors or programme providers where they require the data to provide an agreed service;
  • legal and other professional advisers;
  • public authorities where disclosure is required by law.

We enter into appropriate agreements with service providers processing data on our behalf or require appropriate safeguards from them. We provide them only with the data necessary to perform their task.

8. Transfers Outside the European Economic Area

Some providers of online, analytical, communication or marketing services may be established outside the European Economic Area or use subcontractors located outside it.

Where a transfer takes place, we use mechanisms permitted by law, such as a European Commission adequacy decision, the EU-US Data Privacy Framework, standard contractual clauses or other appropriate safeguards.

You may request additional information at info@involve-evolution.com.

9. Retention Periods

We retain data only for as long as necessary for the purpose for which they were collected or as required by legal obligations.

  • We retain order, invoice and payment data in accordance with tax and accounting regulations, generally for at least ten years.
  • We retain contract and service data for the duration of the contractual relationship and for as long thereafter as necessary due to limitation periods and legal claims.
  • We retain a user account until the account is deleted or the purpose ceases, except for data that we are legally required to retain.
  • We retain online learning platform and progress data for the duration of the access or user account and for a reasonable period thereafter.
  • We generally retain enquiry data for up to two years after the communication has ended, unless a longer period is necessary.
  • We retain newsletter data until you unsubscribe or withdraw your consent.
  • We retain evidence of consent and unsubscription for as long as necessary to demonstrate compliance.
  • We retain data concerning complaints and returns while they are being resolved and until the relevant limitation periods expire.
  • We retain photographs, statements and testimonials until consent is withdrawn or the agreed purpose ceases.
  • We retain data collected through cookies in accordance with the Cookie Policy.

After the retention period expires, we delete or anonymise the data or restrict their processing.

10. Newsletters

When you subscribe to newsletters, we record the data necessary to demonstrate the subscription and manage your preferences. Every promotional communication includes an unsubscribe option.

Even after you unsubscribe, we may retain limited information about the unsubscription to prevent further communications without an appropriate legal basis.

Transactional communications concerning an order, invoice, delivery, user account or purchased service are not newsletters and may be sent where necessary for the performance of a contract.

11. Cookies

Details about cookies are provided in the Cookie Policy. Essential cookies are used for the operation of the website, shopping basket, login, security and storage of privacy choices. Statistical cookies are activated only on the basis of your choice.

You may change your settings at any time using the “Manage Consent” link on the website.

12. Automated Decision-Making

We do not make decisions about individuals based solely on automated processing that produce legal or similarly significant effects.

Systems may automatically perform technical actions, such as confirming an order, providing digital access, updating the status of an order or sending agreed communications.

13. Data Relating to Children and Young People

The online shop and independent conclusion of contracts are intended for adults or persons who can validly enter into contracts.

If a programme includes participants who are minors, we process their data only to the extent necessary and with the involvement of parents, guardians, a school or another responsible organisation where required.

14. Personal Data Security

We use reasonable technical and organisational measures to protect data against unauthorised access, loss, alteration, disclosure, destruction or misuse.

Measures may include access controls, strong passwords, backups, system updates, encrypted data transmission and restricting access to authorised persons.

15. Your Rights

Subject to the conditions laid down by law, you have the right to:

  • request access to your personal data;
  • request correction of inaccurate data or completion of incomplete data;
  • request deletion of data;
  • request restriction of processing;
  • object to processing based on legitimate interests;
  • receive data in a structured, commonly used and machine-readable format;
  • request the transfer of data to another controller where the applicable conditions are met;
  • withdraw consent at any time;
  • lodge a complaint with a supervisory authority.

Withdrawal of consent does not affect the lawfulness of processing carried out before the withdrawal. You may submit a request to info@involve-evolution.com. Before processing a request, we may ask for information to verify the identity of the applicant.

16. Complaint to the Supervisory Authority

If you believe that we are processing your data in breach of applicable regulations, you may contact the Information Commissioner of the Republic of Slovenia at https://www.ip-rs.si.

We recommend that you also contact us before lodging a complaint so that we can try to resolve the issue as soon as possible.

17. Links and Third-Party Services

The website may contain links to other websites or embedded content from third-party providers. These providers may process data in accordance with their own rules, so we recommend that you read their privacy policies.

18. Changes to This Policy

We may update this Policy due to changes in legislation, our offering, technology or processing methods. The current version is always published on this page.

19. Contact

Involve Evolution, Institute for the Development of Individuals and Systems

Preska 3, Preska

8294 Boštanj, Slovenia

Email: info@involve-evolution.com

Telephone: +386 31 876 996